Shipping policy

ASTHROPOLIS | SHIPPING & DELIVERY POLICY

Domain: asthropolis.store

Support Email: help@asthropolis.store

Jurisdiction: United Kingdom (UK)

UK Delivery Compliance Notice: In accordance with the Consumer Contracts Regulations 2013, Asthropolis is legally bound to deliver all premium merchandise ordered online within the specific timeframes explicitly stated below. If we fail to deliver your goods within these parameters, you retain full statutory rights to cancel your order for a complete monetary refund.

1. Shipping Methods, Timeframes, and Rates

To complement our premium service standards, we partner with top-tier UK domestic courier services (including Royal Mail Tracked, DPD, and DHL Express) to ensure safe, traceable, and pristine delivery of your luxury garments.

We offer two distinct delivery tiers for all orders within the United Kingdom:

Shipping Tier	Delivery Timeframe	Cost
Standard Delivery (Complimentary)	5 to 12 Business Days	FREE on all orders
Express Delivery	5 to 8 Business Days	Calculated at checkout

Business Days: Please note that delivery timeframes refer strictly to business days, which exclude Saturdays, Sundays, and UK Bank Holidays.
Order Processing: Orders placed before 14:00 GMT on a business day will begin processing the same day. Orders placed after this cut-off time, or over the weekend, will be processed on the following working business day.

2. Full Tracking & Despatch Notification

Transparency is fundamental to the Asthropolis experience. Every single shipment dispatched from our fulfillment network is assigned a dedicated tracking asset.

Once your luxury order has been packaged and handed over to the designated carrier, a formal Despatch Confirmation Email will be sent to your registered address.
This correspondence will contain your unique tracking number and a direct digital link to monitor your premium package's movement in real-time.

3. Delivery Conditions & Sign-off Requirements

Due to the premium value of our tailoring and apparel, all packages delivered by our courier partners require a secure hand-off.

Signature Required: To safeguard your purchase against theft or loss, a physical signature or valid digital proof of delivery at the designated shipping address is required for all orders.
Unattended Deliveries: If you request our courier partners to leave your package unattended (e.g., in a "safe place" or with a neighbour), Asthropolis is legally absolved of any subsequent liability for loss, damage, or theft of the parcel.

4. Missed Deliveries & Non-Collection

If you are absent at the time of delivery, the carrier will leave a missed delivery card with dynamic instructions on how to arrange a complimentary re-delivery or locate the local holding depot.

Holding Window: Packages are generally held at local sorting facilities for a statutory period of 10 to 14 days.
Returned to Sender: If a package is returned to our fulfillment facility due to non-collection, inaccurate shipping parameters provided by the buyer, or refusal of delivery, we reserve the right to deduct any secondary return handling costs incurred from your final refund.

5. Delays & Unforeseen Disruption

While we make every administrative effort to meet our strict delivery estimates (5–12 business days for Standard, 5–8 business days for Express), occasional delays may occur due to adverse weather, industrial action, or national logistical bottlenecks.

If your delivery is subject to a significant structural delay, our customer care desk will contact you proactively via help@asthropolis.store to provide an updated delivery assessment.
In accordance with UK statutory laws, if an order does not arrive within 30 days from the original date of purchase, you are legally entitled to cancel the transaction immediately and receive a full, unconditional refund.

6. International Shipping Framework

While our primary luxury infrastructure is tailored for the United Kingdom, international delivery is available at calculated cross-border rates at checkout.

Import Duties & Taxes: For orders placed outside the UK, the recipient is completely responsible for all local customs clearances, import tariffs, handling fees, and regional taxes levied by the destination country.