Contact information

ASTHROPOLIS | CONTACT INFORMATION

Domain: asthropolis.store

Official Support Email: help@asthropolis.store

Jurisdiction: United Kingdom (UK)

UK Regulatory Compliance Notice: In accordance with the Electronic Commerce (EC Directive) Regulations 2002, Asthropolis provides our clientele with direct, rapid, and efficient electronic communication channels. If you have any structural enquiries regarding our luxury menswear collections, pending orders, logistics, or legal compliance, please reach out to our dedicated Mayfair desk.

1. Client Concierge & General Enquiries

Our dedicated customer care team is available to assist you with sizing advice, bespoke tailoring queries, order tracking, and return processing.

  • Electronic Mail: help@asthropolis.store

  • Response Framework: We make every professional effort to respond to all digital correspondence within 12 to 24 hours on working business days.

2. Operating Hours (London Time)

Please note that our digital concierge team operates strictly under United Kingdom time zones (GMT / BST):

  • Monday to Friday: 09:00 – 18:00

  • Saturday: 10:00 – 16:00

  • Sunday & UK Bank Holidays: Closed (Digital systems remain active for automated order placements)

3. Order Support Requirements

To help us resolve your query with premium efficiency, please ensure you include the following information when initiating contact regarding an existing purchase:

  • Your full legal name as entered during checkout.

  • Your official Asthropolis Order Number (e.g., #AST-1001).

  • The primary email address associated with the transaction.

4. Legal, Press, and Compliance Inquiries

For institutional matters, intellectual property queries (Copyright, Designs and Patents Act 1988), wholesale opportunities, or regulatory compliance discussions, please explicitly mark your email subject line as "ATTN: Corporate Compliance" and route it to:

  • Endpoint: help@asthropolis.store

5. Corporate Identity

  • Digital Storefront: https://asthropolis.store

  • Brand Concept: High-end British menswear and structured tailoring tailored for the modern gentleman.